I had to call a financial services company to look into organizing my retirement accounts. I was given a toll free number to call, so I called it. I don't currently have an account with this particular company, but since I know people who work for the company, I figured why not them? When I called the toll free number, it prompted me for my social, to access my account. Knowing very well that I don't have an account, I dialed 0#. It told me that it didn't recognize it, then lectured me on why it was important to punch in my number so a rep could better assist me. After trying to make the lecture end (unsuccessfully) I finally just punched in my number, then #. Then it told me it didn't recognize my number, so I tried again. It still didn't recognize my number, and refused to acknowledge anything else I tried to press or yell into the phone. I was perplexed. How can I call them to open an account if I need an account to call them? So I found another phone number on the website and called that, then had to wait FOREVER to be transferred. The wait itself didn't bother me, but then when I was advised 1. by the person who did answer and 2. the person to whom I was transferred to call THAT 1(800) number from now on, I told them what I did and how I tried.
WOTL: So if I have questions about this paperwork, which number do I call then?
Rep: Call [number].
WOTL: I tried that earlier, and it asked for my social, and then didn't recognize it, because I don't have an account.
Rep: Ohhhh, ok. Well yeah, go ahead and dial 0#.
WOTL: I tried that too. It still wouldn't let me talk to a person. Then it lectured me.
Rep: Yeahhhhhhh, well, you can go ahead and call that number again, and just keep trying until you get through.
WOTL: Yeah, but I tried calling, it wouldn't let me talk to someone, and I don't have a number that will get the machine to give me a person!
Rep: Yes, well, you can just keep trying to call that number, and keep trying until you talk to someone. Just go ahead and dial 0#.
Let me get this straight - you're telling me to just sit here and punch numbers into a phone while the automated voice admonishes me about the importance of putting in the right number so it can pull up my account to better assist me? And just keep doing that? Over and over? And this will solve my problem HOW?